salesforce.com includes application suites to support the full Customer Relationship Management process within the Sales Cloud and Service Cloud solution sets. Our proven implementation methodology blends the best of both traditional delivery models and agile approaches to guarantee our clients success within predictable time frames and agreed budgets. By blending strong business analysis skills with our in depth knowledge of the salesforce.com solution set, we are able to provide an array of alternatives to support your business process objectives. We will balance the alignment with your business process needs with speed of implementation, on-going licensing limits and costs to make optimal recommendations.
Sales Cloud
Our team of experienced consultants provide expert advice for implementing the Salesforce Automation (SFA) and Marketing Management modules included as part of the Sales Cloud. Our teams will review your business requirements and configure salesforce.com to match your specific business process requirements. This may include the creation of custom objects, form customisations or specific business process workflows to support your sales and marketing processes.
Service Cloud
The Service Cloud applications include salesforce.com’s contact centre and customer support management offerings. Our Service Cloud consultants are experienced practitioners in the delivery of world-class customer support business processes sourced from industry experts. Our Service Cloud projects typically extend pass the traditional “ticket taking” activities and include a focus on social integration that treats the contact centre as a “listening post” for customer feedback. Supporting the deployment of this multi-channel ‘listen and respond’ solution, we’ll ensure your customers receive world-class customer support.